---
title: "Due Diligence Phase"
slug: "due-diligence-kycky-onboarding-phase"
updated: 2026-07-09T15:09:24Z
published: 2026-07-09T15:09:24Z
canonical: "www.documentation.paynetics.digital/due-diligence-kycky-onboarding-phase"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.documentation.paynetics.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# Due Diligence Phase

Following the BNB registration procedures, the Underwriting team conducts comprehensive due diligence processes spanning seven to fourteen days. This thorough review encompasses multiple components including detailed examination of partner websites and applications, end-client registration flows, member areas, and service features. The Underwriting team also screens KYC/onboarding vendor settings and performs comprehensive testing to ensure compliance standards are met. All required documentation for this phase is systematically stored in the designated KYB Due Diligence Partner pack repository.

Concurrent with due diligence activities, the Underwriting team manages KYC/KYB onboarding review and requirements over a similar seven to fourteen day timeframe. This process involves completion of detailed KYC questionnaires using the Partner KYC Assessment Questionnaire template, with Project Management teams utilizing standardized email templates for initial partner communication. A crucial component of this phase includes the approval of API fields, utilizing specific templates for issuing and onboarding fields designed for both Paynetics AD (PAD) and Paynetics UK (PUK) operations, ensuring system compatibility and regulatory compliance across different jurisdictions.

Bulgarian National Bank. Bulgaria's central bank and the primary financial regulator responsible for supervising Paynetics AD, Paynetics' Bulgarian entity. Partners with programmes operating through the Bulgarian entity may be subject to BNB-specific regulatory requirements.

A **Partner** is the entity that integrates Paynetics’ services and offers them to end customers.

Partners operate within their own instance and manage users, merchants, applications, and programs. They define fees, user flows, and configurations within the limits of their contractual agreement and may be responsible for KYC or KYB processing.

The partner is the primary integrator and owner of the end-to-end solution built on Paynetics.

Know Your Customer. The regulatory and risk-management process of verifying the identity of individual customers before onboarding them to a financial service. KYC obligations fall on the entity holding the customer relationship.