This article gives a high-level map of the full partner lifecycle at Paynetics — from first conversation through to an active live Program. The journey is consistent across all products (Embedded Finance, Acquiring, Digital Wallet), though the specific workstreams within each phase differ by product.
Each phase below links to the detailed published articles that cover it in full. Use this article as a navigation guide; use the linked articles for the step-by-step detail.
The Four Phases
Initial Sales & Pre-Vetting → Implementation → Go-Live → Post-Live Operations
Phase 1: Initial Sales & Pre-Vetting
Owner: Sales, Risk & Compliance, Legal, Product
This phase covers everything from the first meeting to a signed agreement. It has two parts:
Initial Sales
Sales vetting and standard presales process
NDA signing (allow ~2 weeks)
Commercial proposal and indicative pricing
Letter of Intent (LOI) signing (allow ~30 days)
Agreement template distribution requires Legal and Management alignment before sharing
See: Paynetics Initial Process
Pre-Vetting
A cross-functional team reviews the partner's business model before onboarding proceeds. This involves Risk & Monitoring, Compliance, Underwriting, Legal, Finance, Product, and Engineering.
Key steps: - 8-page pre-vetting questionnaire (7-day target) - Risk and Control Assessment using the Distributor Risk and Control Assessment Template - Risk Committee decision (1–20 days) - Statement of Work (SOW) preparation and signing (can take 1–3 months)
See: Due Diligence Phase
Phase 2: Implementation
Owner: Project Management, Engineering, Risk & Compliance, Legal, CardOps, Finance
The implementation phase runs across five parallel workstreams. It typically takes 6–12 weeks depending on product complexity.
Technical
A Sandbox Instance is provisioned for your team to build and test against. You integrate with the relevant Paynetics APIs and run through a mandatory set of test cases before production access is granted.
See: Technical Integration Phase
KYC / KYB Review
Your customer onboarding process and KYC/KYB vendors are reviewed and approved by Paynetics Compliance. Both Paynetics Managed and Partner Managed modes are agreed and configured here.
See: KYC and KYB Review and Partner Managed KYC and KYB
Risk & Monitoring
Transaction monitoring rules, fraud thresholds, and AML controls are configured for your Program. A risk profile is established for your customer base.
See: Risk and Monitoring Onboarding Phase
Legal
Master Service Agreement (MSA), product schedules, Data Processing Agreement (DPA), and any regulatory agent registration paperwork are completed. For Bulgarian National Bank (BNB) registration, allow 20–40 days for document collection and processing.
See: BNB Application
Card & Finance Setup
Card programs, fee structures, limits, and pricing are configured in the platform. Settlement accounts, funding accounts, and billing preferences are established.
See: Card Set-up Phase and Finance Set-up
Phase 3: Go-Live
Owner: Project Management, all workstream leads
Go-live is a controlled milestone — not a switch flip. All implementation workstreams must sign off before production access is granted.
Pre-Go-Live Validation
Production credentials issued and test transactions validated
Regulatory notifications filed (BNB: 15-day notice period; FCA for UK operations: 3–5 days)
Website compliance checks (footer, Terms & Conditions, Privacy Policy)
AML monitoring rules configured in production
Card scheme registrations confirmed by CardOps
End-to-end KYC/KYB review of any test customers onboarded in production
Go-Live Letter
Paynetics issues a formal Go-Live Letter once all checks are complete. Only after this should you begin processing live customer transactions.
For the full readiness checklist, see: Go-Live Checklist
Phase 4: Post-Live Operations
Owner: Account Management, Support, Risk, Finance
The first 30 days post-launch are monitored closely with regular check-ins. After 30 days, you are handed over to the ongoing Account Management team.
Ongoing operational activities include:
Area | What it covers |
|---|---|
Technical Support | API questions, integration changes, incident escalation |
Billing & Reporting | Monthly invoices, transaction reports, SFTP reconciliation files |
Risk & Monitoring | Ongoing transaction monitoring, AML reviews, fraud alerts |
KYC/KYB Audit | Annual audit of your KYC/KYB process and vendor capability |
SCA Audits | Annual SCA penetration test review (Embedded Finance) |
Program Changes | Adding products, adjusting fee structures, new geographies — requires SOW update |
Marketing Campaigns | Prior approval required if Paynetics or card scheme branding is involved |
Roles and Responsibilities Summary
Activity | Paynetics | Partner |
|---|---|---|
API integration | Provides docs, sandbox, test cases | Builds and tests integration |
Customer KYC/KYB | Manages verification (or reviews your process) | Provides customer data |
Program configuration | Configures in platform | Defines business requirements |
Legal agreements | Drafts and negotiates | Reviews and signs |
Regulatory filing | Files with BNB/FCA | Cooperates and provides info |
End-customer support | Escalation (second line) | First-line support |
Ongoing compliance | Regulatory owner | Cooperates; reports anomalies |
Related Detailed Articles
Phase 1: - Paynetics Initial Process - Due Diligence Phase
Phase 2: - Technical Integration Phase - KYC and KYB Review - Partner Managed KYC and KYB - Risk and Monitoring Onboarding Phase - BNB Application - Card Set-up Phase - Finance Set-up
Phase 3: - Pre-Go Live Preparation - Go-Live Checklist